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Manager, IT Infrastructure

Category: Information Technology
Location: Newington, NH

Organization Description 

SIG SAUER, Inc. has a vision to be recognized as the most innovative, customer-driven company in shooting sports, personal defense and law enforcement/military, delivering uncompromising quality. We have goals of world- class excellence and achievement in all of our business operations.

Manager, IT Infrastructure

Summary

Operation and support of IT infrastructure (storage, network, compute, telephony, etc.), and manage the infrastructure team.

Essential Duties & Responsibilities:

  • Work with Director of Infrastructure and CIO to define IT strategy and budget

  • Manage it projects as they relate to infrastructure (server, network, storage, cloud, telephony, etc.)

  • Manage system administration staff across all technology disciplines

  • Maintain license and asset management systems

  • Execute infrastructure projects according to plan; maintaining budget and schedule

  • Work with manager of support to effectively maintain system uptime

  • Ensure team is compliant with change management protocols

  • Develop and maintain written policies to support the company

  • Develop and publish metrics, reports, and other data relevant to the position

  • Maintain compliance of systems and environment including external requirements (SOX, PCI, HIPAA, etc.)

  • Act as a point of escalation for technologists (including infrastructure, support, and security resources)

  • Manage internal budget and process invoice approvals

  • Contribute to process improvement by constantly refining service delivery model

  • Ensure high level of satisfaction from customers

  • Liaison with IT security to implement and maintain a secure infrastructure; evaluate efficacy of systems and research/recommend appropriate changes

  • Lead IT architecture discussions and drive projects which deliver results based on the desired architecture

  • Liaison between infrastructure and application development and business intelligence teams within IT and with business units outside of IT to provide information, gather requirements, and facilitate relevant discussions

  • Responsible for system uptime and availability which includes on-call support including nights and weekends

  • Develop, document, and train staff on remediation procedures for critical systems including shop floor systems (manufacturing, quality, etc.) as well as infrastructure and desktop/remote computing

  • Verbal and written status reports to IT leadership and business units on project status and issue resolution

  • Effective crisis management skills including the ability to direct technical resources and communicate status of issues to non-technical staff

  • Ability to drive root cause analysis and continuous improvement initiatives to improve systems and infrastructure

Requirements

Qualifications/Skills

  • Bachelor’s degree or equivalent experience in computer science and or related discipline

  • 10 years+ of strong technical background in an enterprise environment.

  • Previous management experience and solid project management methodology skills.

  • Excellent written and verbal communication skills.

  • Desired experience with multiple technologies covering virtualization, san, telephony, enterprise networking, disaster recovery solutions, oracle, and video conferencing.

  • Maintains safe operations and work area by adhering to all safety, health and quality programs procedures and initiatives.

  • This position requires on-call availability for emergency support

  • This position requires occasional travel and may require and long periods of standing, walking, and working on a manufacturing machine shop environment

  • Comfortable using Personal Protective Equipment (PPE) which is required for specified activities.

     

SIG SAUER, Inc. is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, disability, protected veteran status, or any other protected class.