Manager, IT Infrastructure
Category: Information Technology
Location: Newington, NH
SIG SAUER, Inc. has a vision to be recognized as the most innovative, customer-driven company in shooting sports, personal defense and law enforcement/military, delivering uncompromising quality. We have goals of world- class excellence and achievement in all of our business operations.
Manager, IT Infrastructure
Operation and support of IT infrastructure (storage, network, compute, telephony, etc.), and manage the infrastructure team.
Essential Duties & Responsibilities:
Work with Director of Infrastructure and CIO to define IT strategy and budget
Manage it projects as they relate to infrastructure (server, network, storage, cloud, telephony, etc.)
Manage system administration staff across all technology disciplines
Maintain license and asset management systems
Execute infrastructure projects according to plan; maintaining budget and schedule
Work with manager of support to effectively maintain system uptime
Ensure team is compliant with change management protocols
Develop and maintain written policies to support the company
Develop and publish metrics, reports, and other data relevant to the position
Maintain compliance of systems and environment including external requirements (SOX, PCI, HIPAA, etc.)
Act as a point of escalation for technologists (including infrastructure, support, and security resources)
Manage internal budget and process invoice approvals
Contribute to process improvement by constantly refining service delivery model
Ensure high level of satisfaction from customers
Liaison with IT security to implement and maintain a secure infrastructure; evaluate efficacy of systems and research/recommend appropriate changes
Lead IT architecture discussions and drive projects which deliver results based on the desired architecture
Liaison between infrastructure and application development and business intelligence teams within IT and with business units outside of IT to provide information, gather requirements, and facilitate relevant discussions
Responsible for system uptime and availability which includes on-call support including nights and weekends
Develop, document, and train staff on remediation procedures for critical systems including shop floor systems (manufacturing, quality, etc.) as well as infrastructure and desktop/remote computing
Verbal and written status reports to IT leadership and business units on project status and issue resolution
Effective crisis management skills including the ability to direct technical resources and communicate status of issues to non-technical staff
Ability to drive root cause analysis and continuous improvement initiatives to improve systems and infrastructure
Bachelor’s degree or equivalent experience in computer science and or related discipline
10 years+ of strong technical background in an enterprise environment.
Previous management experience and solid project management methodology skills.
Excellent written and verbal communication skills.
Desired experience with multiple technologies covering virtualization, san, telephony, enterprise networking, disaster recovery solutions, oracle, and video conferencing.
Maintains safe operations and work area by adhering to all safety, health and quality programs procedures and initiatives.
This position requires on-call availability for emergency support
This position requires occasional travel and may require and long periods of standing, walking, and working on a manufacturing machine shop environment
Comfortable using Personal Protective Equipment (PPE) which is required for specified activities.
SIG SAUER, Inc. is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, disability, protected veteran status, or any other protected class.